FAQs

Dear customer, it is important to know that many original international brands have their factories in both their country of origin and China. These factories produce original products of the same quality and are under the control of governments and the respective international brands.

All frames have a 1-year warranty against manufacturing defects only.

 Unfortunately, there is no medical insurance.

Dear customer, if you wish to purchase a frame of your choice and add medical lenses to it, simply click on the "add to cart " button. This will direct you to the optical lenses page. On the prescription lenses page, you will need to provide your eye measurements and choose your preferred brand. The lens price will appear directly, and if you require any assistance, please do not hesitate to contact our specialized team.  

Dear customer, to purchase a selected frame without including medical lenses, simply click the "Add to Cart" button and select the option to proceed without a prescription. The product will then be added to your cart.  

No. These prescriptions are generally different from each other. 

Yes, it can be converted into a Eyeglasses 

We currently deliver exclusively to the Gulf Cooperation Council (GCC) countries, including the United Arab Emirates, Saudi Arabia, Bahrain, Qatar, Kuwait, and Oman.

Dear customer, once your order is shipped, you will receive an email and an SMS containing the tracking number. 

Within 24 hours on a working day in Riyadh, and 2-4 working days in the rest of the Kingdom of Saudi Arabia. Outside the Kingdom of Saudi Arabia, it takes 3-7 working days to deliver. 

At LAVUI, we provide a smooth and secure payment process. You can pay using cash on delivery or through debit and credit cards, including Visa, MasterCard, American Express, and Mada. We also offer installment options via Tabby and Tamara.